I didn’t receive the verification email, I cannot verify my account!
There is no verification email. In order to activate the account, you simply have to log in through the game. You can read all the required steps on our connection guide.
There was no a Client somewhere ?
Yeah, but i paused the developement since it’s broken, i prefer focusing on the server itself
I get “Connection failed” when I try to connect to Aeris
There is surely some problem with the server, osu!Aeris is still in developpement, try to wait 5-10 min, if it wont work you can go to the discord and get to #support
I can’t download maps from osu!direct.
Unranked beatmaps can’t be downloaded from our beatmap mirror due to technical reasons.
I can’t download maps when I’m in multiplayer, but I can download them from the main menu
Disable Automatically start osu!direct downloads from the options and try again. Alternatively, you can use the !b command in #multiplayer and #spectator to get a download link for the current beatmap.
How do I play on the normal osu! again?
go to the switcher and click on “Switch to osu!”
i’m using the switcher, and it’s off but when I open osu.ppy.sh in my browser I get an error or I get redirected to aeris’s website!
Make sure the switcher is off, then empty your browser cache and restart your browser. Google it if you don’t know how to do it.
i’m using the switcher and I get strange errors on osu!’s website after playing on Aeris (beatmaps not found etc)
Delete s and t cookies relative to osu.ppy.sh using a cookie editor. If you don’t know how to remove specific cookies, just delete all cookies from your browser settings.
Can I keep playing while the server is restarting because it’s updating?
Yes, your scores will be sent as soon as the server gets back online (usually less than a minute). Just make sure to not close the client.
Can I have Aeris’s source code?
yeah, we’re using the ripple code source, you can see it here.
Why are osu!direct and other in-game supporter perks free?
We think that osu! direct is very cool and it’s a shame people have to pay to have it, that’s why we’re offering it for free on Aeris.
My problem is not listed here
Join our discord and ask your question in the #support channel of the server.